Help centre

Frequently asked questions

All you need to know about hiring a motorhome or campervan from Swift Go near Manchester and Edinburgh.

If you’re in need of urgent help, please call the support number displayed on your key fob. Our exceptional out-of-hours support will do everything to get you moving.

Hire information

To hire a motorhome from Swift Go you need to meet certain requirements. You must be aged between 25 and 75 years old inclusive during the rental period and have held a full licence for at least 3 years. If you have any licence endorsements or recent insurance claims made against you be sure to check our Driver Eligibility page for full details.

Who is eligible to drive?

We have two depots from which you can collect your vehicle – Manchester and Edinburgh. Both are conveniently located near to major international airports and the motorway, and are a short drive from some of the UK’s most beautiful and popular destinations.

Click here for depot addresses and contact information.

Yes, we offer free on-site parking at Swift Go for the duration of your holiday.

All motorhomes and campervans in the Swift Go fleet are less than 3 years old.

All Swift Go motorhomes are fully equipped. On board you can find...

  • Fully equipped kitchen with fridge-freezer, cooker, microwave*, kettle and toaster
  • Smart TV and on-board Wi-Fi (UK only and subject to 4G coverage)
  • Washroom with toilet and shower - hot water comes from the combi boiler
  • Crockery, glassware, kitchen utensils and cooking equipment
  • Camping table and chairs
  • Power cable, gas bottles, fresh water hose and vehicle levelling blocks

*microwave not fitted in campervans

Before returning your Swift Go motorhome to our depot, we ask you to...

  • Empty the cassette toilet and water tank at a designated area
  • Remove rubbish and general waste from the motorhome and empty the bins
  • Refill the tank with fuel
  • Wash dishes and ensure the oven and grill are cleaned

No. All Swift Go motorhomes and campervans weigh less than 3,500kg and can be driven on a standard UK category B licence.

You can rent from just 3 nights off peak but we ask for a minimum of 4-5 nights between April and October depending on your exact date range. Check out live availability and pricing using our online calendar.

You can have up to 2 named drivers as standard. But all drivers must meet our eligibility criteria and be present at pick-up with the relevant paperwork.

Yes, we can offer hire if you're booking from inside the EU, or from any of the following countries: Andorra, Australia, Canada, Iceland, Liechtenstein, New Zealand, Norway, South Africa, Switzerland and United States. Regrettably, we can not accept bookings from territories not listed due to restrictions around insurance.

Please refer to our Driver Eligibility page for full details.

Yes, we include comprehensive insurance cover for up to 2 drivers for road traffic accidents or collisions. We operate an excess deposit of £1,500. This will be held against your credit card (only charged in event of an incident). We also offer a Collision Damage Waiver option should you wish to reduce your liability.

Collision Damage Waiver – or, CDW – is an optional extra charged at £15 per night. If selected, the excess deposit is significantly reduced from £1,500 to £500. This represents the maximum you will pay if involved in a road traffic accident or collision (subject to detailed terms and conditions). CDW also covers damage to tyres and windscreen. You can choose CDW online when booking or when you pick-up your motorhome but it can not be added once the rental has commenced. 

If you’re booking within 6 weeks of travel then we’ll ask for the full amount at checkout. Otherwise, you will initially pay a deposit (20%) upon making your booking. You can then pay the balance in instalments by logging in to your account online as long as it is fully settled your balance no later than 6 weeks before you pick up the motorhome. Don't worry, we'll keep you posted with the occasional email reminder to keep your holiday on schedule.

Plans can and do change. Unfortunately, we do have to charge you in the event of a cancellation. The amount you will be charged depends on how close you are to the collection date when making your cancellation. See below for details.

Cancellation charges:-

  • More than 6 weeks before collection:- 20% of the total hire cost is non-refundable
  • 6 – 2 weeks before collection:- 50% of total hire charge is non-refundable
  • 2 weeks - No Show:- 100% of total hire charge is non-refundable

We generally undertake all pre-hire checks in advance to avoid any difficulties or delays at collection. Swift Go will be in touch before your rental to request from UK drivers:-

  • A copy of the front & back of your licence
  • A 2nd proof of address such as a utility bill dated within the last two months
  • A licence summary showing status and any endorsements. This can be obtained at:

For non-UK customers, we need:-

  • A copy of the front & back of your licence
  • A 2nd proof of address such as a utility bill dated within the last two months
  • A copy of your home nation passport

Please make sure your driving licence is in date and that you have checked our Driver Eligibility page before collecting. Note that all drivers must be present on collection please.

Our standard pick-up time is in the afternoon (between 2pm and 4pm). However, we understand that our customers want to make the most of their motorhome experience and, with that in mind, we will try to accommodate earlier collections on a request basis.

During busy periods, early collection is less likely to be available and we won’t be able to confirm until a few days before you travel.

We recommend that you book your first night at a camp site within 2-3 hours’ drive of the Swift Go depot.

We ask you to return and unload your motorhome by 11.00am please (our office opens at 08.30am). Failure to do so could impact another customer’s holiday and will attract late return charges of £75 per hour, chargeable quarter hourly.

We recommend that you stay within 2 hours of the Swift Go depot on your last night to ensure a stress free return journey.

Our offices are open:-

  • Monday to Friday – 8.30am to 5pm
  • Saturday - open for collections and returns only.

This is generally possible Mon-Fri in the low season but we would always encourage you to phone in advance and make an appointment. In the summer, our depots are very busy operationally - it’s likely we won’t have many vehicles in our yard and those we do have will be cleaned and prepared for customer hires. You can, however, find images, floor plans and 360 degree tours on our website and you can always give us a quick call should you have any questions.

Many customers prefer to bring their own bedding & towels but Swift Go can supply these items at an additional one-off cost for your convenience - £50 per double set, £25 per single set.

No. Every Swift Go motorhome is fully kitted out with kitchen kit: pans and crockery, glassware and cooking utensils. When you're embracing the great outdoors, you don't want to be lugging the kitchen sink behind you.

Yes. The whole family can connect their devices to an on-board Wi-Fi router and enjoy unlimited data (UK only and subject to 4G coverage). Our motorhomes also feature a Smart TV* as well so you can stream your favourite Netflix series and indulge in a bit of downtime.

*TVs not fitted in Monza campervans

Yes, you can. Simply tick the box labelled ‘Pets’ on our booking page and we will do the rest. Swift Go allows up to two medium-sized and well behaved dogs.

Please check our T&Cs before booking. We do not allow any other type of pet.

Yes, when you collect your motorhome from the Swift Go depot it will have a full tank of fuel. We ask you to refill the tank of fuel before dropping off the motorhome at the end of your holiday.

No, child seats need to be compatible with a standard 3 point seat belt please.

If you're heading to mainland Europe or the Republic of Ireland, simply tick the ‘Euro Travel’ box on our booking page. (Note that we require a 7 night minimum for Euro travel). Swift Go will provide you with a 'Vehicle on Hire' certificate and equip your motorhome with a European Travel Kit.

The following countries are covered under our comprehensive insurance:

Andorra, Iceland, Norway, Republic of Ireland, Serbia, Switzerland, the UK and all current member countries of the European Union.

European travel outside of the countries listed is not permitted and will not be covered by any insurance.

Alternatively, why not plan the perfect staycation and take in the national parks and hidden treasures of the UK?

Yes, you don’t need any prior experience. During the handover, we'll introduce you to the vehicle and talk you through its main functions and controls. Everything is detailed in a user guide and we also have some handy instructional videos for reference. And if you need any help during your rental, there is an ‘out of hours’ support line available for further peace of mind.